Friday, April 24, 2009
Persistance pays off
Walgreens and I have a love/hate relationship. Today was no exception. I dropped of my ink cartridge earlier this week to take advantage of the rebate this month, and lo and behold was a 50% off coupon at the counter. I used that and was told I could pick it up tomorrow night (Earth Day.) So I came back with my 15% off coupon ready to get a really amazing deal on my ink cartridge on Wed., but they said it wasn't back yet. I said fine, and that I would come back on Thurs. or Friday. They said there was no way it wouldn't be back by then.
Today, I came it, and no sign of the cartridge. Anywhere. It was lost. The manager finally came out and he tried to find it making numerous phone calls and looking again. Nothing. Finally they offer to give me a new cartridge for the price of the refill. I explained that I had used the 50% off coupon. At first he said they couldn't do that and looked around some more. Finally he came back and said they could do it for 50% off ($5). I explained the full situation and that I was going to submit if for a rebate and get the earth day discount etc. He said that they couldn't do that. I thought quickly and came up with a compromise (thinking quickly isn't my strong point normally--especially under stress!) and asked if I could get a discount on my NEXT ink refill in addition to the $5 price on a new cartridge. I figured that would be about the same as the rebate had been (worth about $5). He said that yes, he could do that. The whole time I waited patiently and was nice and I think it paid off. The cartridge is brand new...so that works out well for me:)
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